SilentDoor Rw® T (Timber) O&M / Conditions

SilentDoor products are provided with a standard 2-year manufacturer’s warranty, subject to the following conditions:

• A 6-month post-installation inspection must be carried out by an authorised SilentDoor representative. This inspection is chargeable, with pricing confirmed at the point of request.
• Thereafter, inspections must be carried out every 6 months, either by a SilentDoor representative or a qualified third party. Where a third party is used, maintenance records must be made available upon request and are required in the event of a warranty claim.
• Failure to complete and record the required inspections may result in the warranty being void.
• The warranty covers defects in materials and workmanship under normal use and conditions, provided the product has been installed, maintained, and operated in accordance with SilentDoor's installation guidelines and maintenance instructions.
• Warranty claims are subject to inspection and validation by SilentDoor.
• SilentDoor reserves the right to reject claims where evidence of proper maintenance and inspection is not provided

The duration of the warranty is from the invoice date.

The damages caused by misuse, natural wear, inadequate assembly, lack of maintenance or use of parts or elements not supplied by ”SilentDoor” are not covered by the guarantee and are not the responsibility of the manufacturer, as well as damages caused by transport, water or abnormal environmental causes.

The installation of the doors will be carried out by professionals, avoiding defects derived from a bad installation that would cause loss of guarantee.

Natural timber and veneers have their own veining, branching and textures, so it is completely normal for one door to slightly vary from another. Also, RAL colours or stains on timber or natural veneer may vary and may not exactly match the sample provided. All the aforementioned variations are not considered manufacturing defects. “SilentDoor” manufactures exclusively interior doors, therefore aesthetic or functional defects caused by weather factors in doors, that had not been designed for exterior weather exposure, will not be considered within the guarantee.

At the time of the door installation, the site must be conveniently closed, climatised and contact with the humidity of the recently finished works must be avoided. Special attention shall be paid to doors installed in maritime areas.

MAINTENANCE

6 Months Post-Installation Inspection (Chargeable Visit)

To maintain your SilentDoor warranty, a 6-month post-installation inspection by an authorised SilentDoor representative is required.
This professional service includes:

• Inspection and review of door hanging and hardware fittings.
• Lubrication of fittings and bearing components where necessary.
• Cleaning and maintenance of hinges.
• Checking the condition and alignment of frames.
• Verification and adjustment of the automatic overhead door closer settings (force and closure).
• Adjustment of hidden hinges (where fitted).
• Full door check to ensure installation remains in accordance with SilentDoor installation methods.

Following the inspection, a Warranty Certification will be issued, confirming compliance and continued warranty coverage.

Please note: The 6-month inspection visit is chargeable. Pricing will be confirmed at the point of order or upon request.

• Every 6 months thereafter (either by a SilentDoor representative or a qualified third party — in the case of a third-party service, maintenance records must be provided in the event of a warranty claim).

• Review the hanging fittings, greasing if it’s necessary.
• Clean the hinges.
  

* Every year (either by a SilentDoor representative or a qualified third party — in the case of a third-party service, maintenance records must be provided in the event of a warranty claim).

• Grease the bearing of the fittings.
• Checking the adjustments of the hidden hinges (if the doors have them).
• Verify that the automatic overhead door closer is adjusted in force and closure.
  

* Every 5 years (either by a SilentDoor representative or a qualified third party — in the case of a third-party service, maintenance records must be provided in the event of a warranty claim).

• Varnish and / or paint the doors.
• Check the condition of the frames.
  

* Every 10 years (either by a SilentDoor representative or a qualified third party — in the case of a third-party service, maintenance records must be provided in the event of a warranty claim).

• Renew finish of lacquered doors.
• Repeat the anti-insect and wood anti-fungus treatment at the doors and frame.

USE PRECAUTIONS

* Avoid bumps and knocks.

* Avoid humidity - can cause swelling what leads to shape, volume and appearance changes, of timber.

* Avoid excessive moisture on the bottom of the door, frame and architraves with the elements contact

ground, because it can cause change in volume, shape and appearance of timber.

* Wood/timber reacts with direct incidence of sunlight, if not prevent such long-term situation may cause changes in finish appearance and flatness.

*Due to the wide variety of polishing products on the market, act with caution, attending specialised centres and selecting brands warranty with high standard performing. Always text (on inconspicuous surface) the compatibility of the purchased product before general application.

REQUIREMENTS

* The hydrothermal conditions, in which the doors are to be installed, must remain between the maximum and minimum limits of habitability.

* Doors should always be protected by some type of paint or varnish, depending on usage and heating situation.

* If the wood/timber gets wet, it should be dried immediately.

* Simple procedures and appropriate utilities should be used to clean surface and remove the dust.

* Clean regularly the stainless fittings/hinges by removing rust particles that exist in the environment and easily adhere to. It prevents its damage.

* Where a thorough cleaning, you must know the type of protection used in each element.

* Depending on the finish (varnish, wax or oil), appropriate chemical detergent, recommended by a specialist, must be used.

* In case of breakage of the profiles, the initial conditions should be reimbursed or proceed to the

replacement of the affected items, such as hanging items and closing mechanisms.

BANS

* Do not lean on objects that could damage woodwork.

* Do not modify the woodwork nor expose it to the elements that can damage it.

* Do not forced the opening mechanisms.

* Do not hang weights on the doors and its ironmongery.

* Do not subject the doors to uncontrolled forces.

* Never wet the wood/timber.

* Never use elements or abrasives products to clean the wood/timber.

* Do not use silicone products to clean or protect varnished elements. Silicone impedes possibility of subsequent varnish.

Updated 04/03/2025